Shipping policy

Shipping Policy

Effective Date: March 27, 2026

1. Introduction

At Luxe Grid Supply, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on www.luxegridsupply.com.

  • Service Name: Standard Shipping
  • Price: Free USA shipping on most orders. Any order with an exception will have this noted on the product page and at checkout.
  • Delivery Time: 3 to 9 business days total (1 to 2 business days processing + 2 to 7 business days transit)
  • Destination: United States (48 contiguous states only)
  • Coverage: All products unless a product page says otherwise
  • Order Cut-Off Time: 5:00 PM CST. Any order placed before 5:00 PM CST will be processed the same business day. Any order placed after 5:00 PM CST will be processed the next business day.

Luxe Grid Supply is owned and operated by Luxe Grid Supply LLC.

2. Shipping Destinations

United States

  • We currently ship to addresses within the 48 contiguous United States.
  • We do not ship to Alaska, Hawaii, U.S. territories, or P.O. boxes.

Future Expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free USA shipping on most orders. Any order with an exception will have this noted on the product page and at checkout.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time is 3 to 9 business days from the time you place your order. This includes 1 to 2 business days of handling time and 2 to 7 business days of carrier transit time. Business days are Monday through Friday, excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

5. Shipping Methods and Carriers

Orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or freight carriers based on destination and package size.

Shipment Tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships, you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or Lost Packages

If your delivery exceeds the 3 to 9 business day window, email us at support@luxegridsupply.com or call 1-337-469-4743.

Marked Delivered But Not Received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged Packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 5 business days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return and Refund Policy for details.

  • Return Shipping: Customer pays return shipping unless the item is defective or not as described.
  • Refund Timing: Refunds are processed within 14 days after we receive the return, to the original payment method.

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

  • Email: support@luxegridsupply.com
  • Phone: 1-337-469-4743
  • Address: Luxe Grid Supply LLC, 324 Silverbell Pkwy., Lafayette, LA 70508, United States
  • Service Hours: Monday to Friday, 9:00 AM to 5:00 PM CST

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Luxe Grid Supply.